Privacy policy

Last updated: October 24, 2025

Privacy Policy

Alfathiaa (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Alfathiaa.

This Privacy Policy applies to our website and associated subdomains (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To help explain things as clearly as possible, every time any of these terms are referenced, they are strictly defined as:

  • Cookie: A small amount of data generated by a website and stored by your web browser. It is used to identify your browser, provide analytics, and remember information such as language preferences or login details.
  • Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to AL.FATIHA GENERAL TRADING CO. L.L.C, located at Frij Murar K2 Building, Near Faaz Super Market, Deira Dubai, UAE, which is responsible for your information under this Privacy Policy.
  • Country: Refers to the United Arab Emirates, where Alfathiaa is based.
  • Customer: Refers to the person, company, or organization that registers or purchases from Alfathiaa.com.
  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Alfathiaa.com and use our services.
  • IP Address: Every device connected to the Internet is assigned an Internet Protocol (IP) address, often used to identify the general location of a device.
  • Personnel: Refers to individuals employed or contracted by Alfathiaa.
  • Personal Data: Any information that directly or indirectly identifies a person.
  • Service: Refers to the services provided by Alfathiaa through its website and e-commerce platform.
  • Third-Party Service: Refers to advertisers, payment providers, logistics partners, and analytics or marketing tools that help us deliver our services.
  • Website: Refers to Alfathiaa.com, which can be accessed via https://alfathiaa.com.
  • You: A person or entity that visits or uses Alfathiaa’s website or purchases our products.

What Information Do We Collect?

We collect information from you when you visit our website, register an account, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

The information we collect includes:

  • Name, email address, phone number, billing/shipping address
  • Payment details (processed securely through third-party gateways)
  • Device data, browser type, and IP address
  • Feedback, reviews, and communication records

We may also collect information from mobile devices for a better user experience (e.g., location data, push notifications — fully optional).

How Do We Use the Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your shopping experience
  • To improve our website and customer service
  • To process and deliver your orders
  • To send updates, offers, and promotions
  • To comply with applicable UAE and GCC regulations

When Does Alfathiaa Use End-User Information from Third Parties?

Alfathiaa may collect limited data from third-party platforms (e.g., analytics tools, social media integrations, or advertising partners) to enhance user experience and marketing accuracy.

You can control how much of your data social media sites share by adjusting your privacy settings on those platforms.

Do We Share the Information We Collect with Third Parties?

We do not sell customer data. However, we may share information with:

  • Payment gateways (for secure transaction processing)
  • Logistics partners (for delivery fulfillment)
  • Analytics and marketing tools (e.g., Google, Meta)
  • Government authorities when required by law

These third parties are contractually obligated to maintain your data privacy and use it solely for the purpose of providing their services.

How Do We Use Your Email Address?

By submitting your email address, you agree to receive updates, offers, and order information. You may unsubscribe anytime by clicking the “unsubscribe” link in any email or contacting us at support@alfathiaa.com.

We never send unsolicited commercial emails or sell your email data.

How Long Do We Keep Your Information?

We retain your information only as long as necessary to fulfill your orders, comply with laws, or improve our services. When your information is no longer needed, it is securely deleted or anonymized.

How Do We Protect Your Information?

We use Secure Socket Layer (SSL) encryption and partner with verified payment gateways to protect your data.
Your card details are never stored on our servers.
While we use reasonable efforts to safeguard your information, no system can guarantee absolute security.

International Data Transfer

By using our website, you consent to the transfer of your data to trusted partners located in the United Arab Emirates or other countries where our logistics and technology providers operate.

Your Rights

You have the right to:

  • Request access to your personal information
  • Request correction or deletion of your data
  • Withdraw consent to marketing communications

You may exercise these rights by contacting support@alfathiaa.com.

Cookies

We use cookies to:

  • Enhance website performance
  • Remember login preferences
  • Track website analytics

You may disable cookies in your browser, but some site functionality may not work properly.

Third-Party Services and Remarketing

We use third-party tools such as Google Analytics, Facebook Pixel, and Meta Ads to understand visitor behavior and serve relevant ads. These platforms may collect non-personal identifiers (e.g., IP address, browser type).

You can opt out of remarketing ads anytime via your social media ad preferences.

Children’s Privacy

We do not knowingly collect information from individuals under 18 years of age. If you believe a minor has provided us personal data, please contact us immediately and we will remove it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business or legal requirements. Updates will be posted on this page with a new “Last Updated” date. Continued use of our website after changes means you accept the updated policy.

Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of the courts in Dubai, UAE.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: support@alfathiaa.com
📍 Address: Frij Murar K2 Building, Near Faaz Super Market, Deira Dubai, UAE
📞 Phone: +971506126681
🌐 Website: https://alfathiaa.com