At Alfathiaa.com, we offer fast and reliable shipping across
the UAE, Saudi Arabia (KSA), Oman, and Kuwait through trusted logistics
partners.

Shipping within UAE

Standard Delivery: 1–3 working days

Express Delivery (selected cities): Same-day or next-day
delivery available for eligible orders

Shipping Fee: Free

Shipping to KSA, Oman & Kuwait

Delivery Time: 4–8 working days depending on your location
and customs clearance

We always aim to dispatch your order as quickly as possible.
Once shipped, you’ll receive a tracking number via email or SMS so you can
follow your order in real time.

Note: Customs duties or import taxes (if applicable) for
international deliveries are the responsibility of the customer.

After your order is dispatched, we’ll send you a tracking number via email or SMS.

You can track your order by:

• 
  Clicking the tracking link in your confirmation email, or
  
• 
  Visiting our Order Tracking Page on www.alfathiaa.com and entering your order number.
  

If you have trouble tracking your order, simply contact our support team at support@alfathiaa.com or WhatsApp us at +971506126681.

We want you to love your purchase. If you’re not completely
satisfied, you may request a return or exchange within 10 days of
receiving your order.

You can return a product if:

• The
  product delivered is incorrect, damaged, or not as described
• The
  item is unused, unopened, and in its original packaging

Refunds will be processed to your original payment method
(for online payments) or via bank transfer (for cash-on-delivery
orders).

Please note: Shipping charges are non-refundable, and
return shipping is the customer’s responsibility.

For full details, please see our Return & Refund Policy.

Currently, we deliver across UAE, Saudi Arabia, Oman, and Kuwait.

We are working to expand to more countries soon — stay tuned by subscribing to our newsletter for updates.

We offer safe and convenient payment options for all
customers, including:

• 💳
  Credit/Debit Cards (Visa, Mastercard)
• 💵
  Cash on Delivery
• 🧾
  Buy Now, Pay Later Via Tabby and Tamara

All online payments are processed through secure and
encrypted gateways, ensuring your information is always protected.

Yes ✅ —
all our preowned devices are 100% original, quality-checked, and
tested by our expert technicians before being listed for sale.

Each product goes through a multi-point inspection to ensure proper
functionality, battery health, and overall condition.

You can reach our friendly support team anytime via:

📧Email: support@alfathiaa.com

📞Phone / WhatsApp: +971506126681

📍Office Address:

AL.FATIHA GENERAL TRADING CO. L.L.C

Frij Murar K2 Building, Near Faaz Super Market, Deira, Dubai, UAE

Our support hours are Monday to Saturday, 9:00 AM – 7:00
PM (UAE time).